Shipping Policy

Last updated: August 24, 2025

1. Order Processing Time

1.1. All orders are processed within 1–3 business days after payment is received.
1.2. If a product has a different processing time (e.g., pre-order), this information will be stated in its product description.
1.3. In case of a high volume of orders or unforeseen events (e.g., system failure, material shortage), processing time may be extended. Customers will be notified by email.

2. Delivery Methods – Poland
2.1. Within Poland, we offer the following delivery methods:

  • Courier delivery (home/work address)

  • InPost parcel lockers

  • Orlen Paczka

2.2. Shipping costs are displayed at checkout and depend on the selected delivery method.
2.3. Standard delivery time within Poland is 1–3 business days from dispatch.

3. International Deliveries
3.1. We ship worldwide, provided the carrier serves the given address.
3.2. Estimated delivery times:

  • Europe: usually 5–10 business days

  • North America: usually 7–14 business days

  • Asia and other regions: usually 10–21 business days

3.3. International shipping costs are automatically calculated at checkout based on the recipient’s country and carrier.
3.4. The customer is responsible for all additional customs duties, import taxes, and fees required by the destination country. Atrophy has no control over these charges and cannot predict their amount.

4. Shipment Tracking
4.1. Once the order is shipped, the customer will receive an email with the tracking number and a link to track the parcel.
4.2. Shipment status can be tracked directly on the carrier’s website.
4.3. If confirmation of shipment is not received within 3 business days from purchase, please contact us at orders@atrophy.pl.

5. Liability and Risk
5.1. The risk of accidental loss or damage passes to the customer only upon physical delivery of the parcel.
5.2. If a parcel is damaged during transport, the customer should complete a damage report with the courier and contact us immediately.
5.3. In case of a lost parcel, please contact us. Each case is reviewed individually, and we initiate a complaint procedure with the carrier.

6. Undelivered Parcels
6.1. If a parcel is returned to us due to incorrect address details, failure to collect, or non-collection within the storage period at a parcel locker/pick-up point, the cost of reshipment will be borne by the customer.
6.2. If the customer cancels the order after its return to sender, we refund the product value minus the shipping costs.

7. Additional Information
7.1. We are not responsible for delays caused by carriers, customs clearance, or unforeseen events beyond our control (e.g., natural disasters, strikes).
7.2. During peak periods (e.g., Black Friday, Christmas), delivery times may be extended.
7.3. For any shipping-related questions, please contact: orders@atrophy.pl.